Refund policy
Last Updated: 17 August 2026
We want you to love what you ordered. If it is not right, returning it is straightforward and we will walk you through it.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing contact@noreaven.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing, and once it has been dispatched cancellation is no longer possible. If it has already shipped, you are still welcome to return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return it. To be eligible, items must be:
- Unused
- In their original condition
- Returned with the original packaging, tags and accessories
Our support team will help you through the process. Restocking fee: $0, we do not charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unused and in original condition with all packaging, tags and accessories
- Easy returns: our support team guides you through it
- Restocking fee: none
Return Costs
Defective or incorrect products. No cost to you if the item arrives incorrect, is damaged by the carrier, or is defective in any way.
Change of mind. If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the customer covers the actual return shipping cost. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email contact@noreaven.com with your order number and the reason for the return.
- Pack your item. Repack it securely in the original packaging with all accessories, tags and documents.
- Send it back. Ship it using the instructions in your return authorisation email, including the carrier or method recommended there.
Refund Process
- Inspection: once your return reaches us we inspect the item against our return criteria.
- Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method, with final timing depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, colour or product, email contact@noreaven.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email contact@noreaven.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non-Returnable Items
For hygiene and safety reasons some items cannot be returned. Those products are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so please review it from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team and we will help.
Contact Information
Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia
Store Email: contact@noreaven.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your e-mail within 1 to 2 business days.